Hotel Ponsonby Refund and Cancellation Policy
You must contact us immediately if you wish to cancel or change an order. We cannot cancel an order once we have started making it.
All cancellations are at the discrete of the store.
If you’re not satisfied with your order, please contact us. Refunds or store credit may be given at our discretion.
Refunds may take up to 10 business days, depending on the method of refund.
Store credit is valid for up to 12 months.